A Job That Counts!

With us, you contribute to a well-functioning society for the public and businesses.

About the Job

As a case officer in payment enforcement, you primarily work with processing claims for payment or for the return or removal of property. Your main working tool is your computer, where you work in case management systems, register, and manage various documents. With the support of laws and regulations, you assess the documentation and make decisions. The work requires a combination of accuracy, efficiency, and good service, as you handle a large number of cases with high demands for legal security and quick processing. Customer contacts are a natural part of the job, both in writing and by phone. We operate nationwide, and you will be part of a team that collectively is responsible for results, planning, and workload distribution.

We work in a team-based manner towards set commitments. This means that you need to have good collaboration skills and be able to deliver results with both pace and high quality. We support each other to meet our commitments – both within the workgroup and throughout the organization. Together, we drive continuous improvement efforts and collaborate with other parts of the authority.

Initially, you will undergo internal training where practice is combined with theory for about five weeks. Gradual further education will be a natural part of your continued development in the job.

Everyone working at the Swedish Enforcement Authority contributes to the fight against crime. Your tasks include identifying and preventing attempts at criminal activity and notifying other authorities of suspected crimes. As a case officer, you can counteract unfounded claims in applications for payment enforcement. This can result in you helping to stop claims from being established and collected on incorrect grounds.

The place of employment is Luleå.

About You

As an employee at the Swedish Enforcement Authority, you are expected to adhere to our employee policy.

Employee Policy (https://www.kronofogden.se/jobba-hos-oss/medarbetarpolicy)

You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the development of the organization and help your colleagues succeed. You treat others with respect, kindness, and actively listen to others while showing a positive attitude.

You work result-oriented, show decisiveness, and focus on what needs to be achieved. You are stable and trustworthy when meeting people in vulnerable situations. You communicate easily and are pedagogical in your interactions with customers. You have an analytical ability that allows you to see connections and find the most effective solution. You adapt to the circumstances and the changes that occur.

Your Qualifications:

• High school diploma
• Current and relevant work experience in areas such as finance, case management, or a job where you have had direct contact with customers or citizens
• Good IT skills and experience working in various IT systems, as well as the ability to handle different digital tools
• Good ability to express yourself in Swedish, both orally and in writing.

About Us

The Swedish Enforcement Authority is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service, enabling them to make long-term and sustainable decisions. This requires knowledge, decisiveness, care, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner.

With us, you can expect challenging tasks that are also developmental for you. When you leave work at the end of the day, you can be sure that you have done something that really counts – both for others and for yourself.

Good to Know

The employment is permanent and starts with a six-month probationary period. You will be employed as a case officer. The Swedish Enforcement Authority offers the possibility of remote work by agreement with the employer.

Working in the government means that you follow the state value framework. There are also special requirements for judgment, security awareness, and compliance with applicable laws. We ask questions during the interview about any previous criminal activity and shortcomings in previous employment. For final candidates, these questions will also be asked of references. We also obtain information about debts registered with the Swedish Enforcement Authority, bankruptcy, and business prohibitions. The information obtained is weighed in the overall assessment of your suitability for the position.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision. For some of our tasks in security class, Swedish citizenship is required.

When you apply, please attach your CV. We do not use cover letters in our recruitment process, so you should not include one in your application.

Get to know us better by visiting our website and following us on LinkedIn.

Swedish Enforcement Authority (https://www.kronofogden.se/jobba-hos-oss)

LinkedIn (https://www.linkedin.com/company/kronofogden/posts/?feedView=all)

Welcome with your application no later than 2026-02-23!

We collaborate with the Swedish Tax Agency in our recruitment, which means that the Tax Agency's HR department will handle your application.

The Swedish Enforcement Authority uses the state framework agreement for advertising mediation. We kindly ask for no calls from advertising mediators or salespeople.